Privacy Policy

Crash Course Driver Education Center LLC ("CrashCourse WI," "we," "our," or "us") is committed to protecting the privacy of our students and their families. Because our students are minors (ages 15-17), we take extra care to safeguard their personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website (crashcoursewi.com) and driver education services.

Student Information (collected with parent/guardian consent):

• Student name and date of birth
• Home address (for lesson pickup/drop-off)
• Wisconsin learner's permit number and details
• Classroom progress, quiz scores, and completion records
• Behind-the-wheel lesson records and instructor notes
• Program completion status

Parent/Guardian Information:

• Name and contact information (email, phone number)
• Billing address
• Payment information (processed securely through Stripe—we never store card numbers)
• Communication preferences
• Financial aid application information (if applicable)

Technical Information:

• IP address and browser type
• Device information and operating system
• Cookies and session data
• Website usage patterns and navigation

We use collected information for the following purposes:

• To provide and administer the driver education program
• To manage the 30-hour online classroom and track student progress
• To schedule and conduct behind-the-wheel training
• To send RealTime Lesson Reports to parents/guardians
• To process enrollment and payments
• To administer financial aid applications (CrashCourse Cares and WisDOT grants)
• To communicate about schedules, progress, and program updates
• To submit completion records to WisDOT as required by law
• To improve our services and curriculum
• To comply with legal and regulatory obligations

Phone Number Collection & Use: We collect phone numbers from parents/guardians during enrollment. When you opt in to receive SMS/text messages, your phone number is used to send program-related communications including lesson reminders, instructor updates, grant notifications, and scheduling communications.

No Sharing or Selling: Your mobile information — including your phone number and SMS opt-in consent data — will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. We use your phone number solely to deliver the SMS communications you have consented to receive as part of our driver education program.

SMS Preferences: Your SMS opt-in status and messaging preferences are stored securely in our system. You can update your SMS preferences at any time by contacting us at info@crashcoursewi.com or (414) 255-8700.

Opt-Out: You may opt out of SMS/text messages at any time by texting STOP. Once you opt out, you will no longer receive text messages from us unless you opt in again. Opting out of SMS does not affect your enrollment or access to our services.

Because our students are minors, we apply heightened protections to their personal data:

• Parental Consent: We collect student information only after a parent or legal guardian has completed enrollment and accepted our terms
• Limited Collection: We collect only the information necessary to provide our driver education services and meet regulatory requirements
• No Marketing to Minors: We do not send marketing or promotional communications directly to students. Program-related communications go to the parent/guardian
• No Sale of Data: We never sell, rent, or trade student or parent information to third parties for marketing purposes
• Access Controls: Student records are accessible only to authorized staff, the student's assigned instructor, and the enrolled parent/guardian

We share information only as necessary to provide our services:

Wisconsin Department of Transportation (WisDOT):

• Student completion records as required by WisDOT for driver education certification
• Financial information for WisDOT Driver Education Grant administration (for grant-funded students only)

Service Providers:

• Stripe: For secure payment processing (PCI-DSS compliant)
• Email Service Provider: For sending transactional communications (lesson reports, schedule updates)
• Authentication Provider: For secure login services

Instructors:

Assigned instructors have access to the student's name, pickup address, permit status, and lesson schedule as needed to provide instruction.

Legal Requirements:

We may disclose information if required by law, court order, or to protect the safety of our students, staff, or the public.

We implement industry-standard security measures to protect all personal information:

• SSL/TLS encryption for all data in transit
• Encrypted database storage with role-based access controls
• PCI-DSS compliant payment processing through Stripe
• Regular security monitoring and updates
• Staff training on data privacy and protection procedures
• Secure session management with automatic timeouts

While we use robust security measures, no system is 100% secure. We will notify affected families promptly in the unlikely event of a data breach involving student information.

We use cookies and similar technologies to:

• Maintain login sessions and user preferences
• Track classroom progress and lesson completion
• Analyze website usage to improve our platform
• Ensure proper functioning of the online classroom

We do not use cookies to track students for advertising purposes. You can manage cookies through your browser settings, but disabling them may affect online classroom functionality.

Parents/guardians have the right to:

• Access: Request a copy of your and your teen's personal information we hold
• Correction: Update or correct inaccurate information through the parent dashboard or by contacting us
• Deletion: Request deletion of personal data, subject to our legal obligation to retain WisDOT-required records
• Restrict Processing: Limit how we use your information beyond what is required for the program
• Withdraw Consent: Withdraw consent for optional data processing at any time (note: withdrawing consent for required program data may necessitate program withdrawal)

To exercise any of these rights, contact us at info@crashcoursewi.com or (414) 255-8700. We will respond within 30 days.

We retain information according to the following schedule:

• Student completion records: Retained as required by WisDOT regulations (minimum 3 years after program completion)
• Payment and financial records: 7 years for tax and accounting purposes
• Account and contact information: Until deletion is requested or 2 years after program completion, whichever comes first
• Classroom progress data: 1 year after program completion
• Technical logs: 90 days

After the retention period, data is securely deleted or anonymized.

Our website may contain links to third-party websites, including WisDOT, the Wisconsin DMV, and our sister program Turning Point Driving School (turningpointwi.com). We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes affecting actively enrolled students will be communicated via email to the parent/guardian on file. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle personal data, please contact us:

Email: info@crashcoursewi.com

Phone: (414) 255-8700

Hours: Monday - Friday, 9:00 AM - 6:00 PM