Frequently Asked Questions

Yes, students must be enrolled in high school or have completed it if under the age of 18.

Students can start the course at 14 and a half.

Yes, all of our programming is approved by the Wisconsin Department of Transportation.

Students under 18 do not need a permit to start, but adult drivers must have a valid Wisconsin learner’s permit.

Students can schedule once they have a valid Wisconsin instruction permit. We highly encourage booking all required lessons (not just one at a time) through the student dashboard.

Teen lessons are available Monday–Friday from 8am to 8pm. Adult lessons are offered 7 days a week from 7am to 9pm.

All students are assigned a primary instructor who oversees your file and ensures program completion. While you may not have them every lesson, they will always review your RealTime Lesson Reports™.

Yes, but students must cancel or reschedule at least 24 hours in advance. Adult students must give 48 hours' notice. Missed lessons without proper notice are subject to a fee.

FastTrack™ students and adults are eligible for home pickup in Milwaukee, Ozaukee, Waukesha, Racine, and Kenosha counties.

Classic and Advantage students must select a designated pickup location found at crashcoursewi.com/locations.

Driving lessons (and parent dashboard access) are managed through your CrashCourse dashboard. All changes, including cancellations, should be made there.

All adult lessons are offered by our partner at TurningPointWI.com. Lessons can be booked directly through their LiveScheduling™ system.

Lessons start as low as $70 and include home pickup and private instruction with a certified driving instructor who specializes in teaching adults.

Yes, lessons are available 7 days a week for adult learners.

Yes. Adults can book a single lesson or multiple lessons—whatever fits your needs, goals, and budget.

Yes. Adults must have a valid Wisconsin learner’s permit to take driving lessons.

Yes. Adult learners can work with their instructor to build a Personalized Learning Plan (PLP), including topics like road test prep, parallel parking, and highway driving.

Yes. All adult instructors are required to complete special training for working with nervous drivers. They must also have at least 3 years of experience and 1,500 hours of on-road instruction.

Yes, just let us know what documentation is needed and we’ll email it over to you.

Yes. Both the student and parent must verify their email and sign the enrollment contracts before the course becomes available. This is done digitally via email.

You can use a smartphone, tablet, or desktop computer. However, we recommend not using a school-issued device, as some school networks block parts of the course.

Students have 120 days to complete the course. FastTrack™ students can begin driving while completing the course.

Yes, but remember Wisconsin law only allows students to complete 2 hours of online training per day.

Yes. Each lesson includes a short quiz to ensure understanding of the material. You may retake quizzes if needed.

Absolutely. The parent dashboard allows you to monitor progress, view lesson history, and receive RealTime Lesson Reports™ with practice tips from instructors.

Click the “Help” button in your dashboard. Common issues include using a blocked device, exceeding the 2-hour daily limit, or needing to clear your browser cache.

Students under 18 must hold a permit for 6 months and be at least 16 years old to obtain a probationary license in Wisconsin.

No. We do not schedule road tests, but we’ll provide the steps to do it. Visit this DMV page to schedule.

To apply, you’ll need:
- Proof of name and date of birth
- Proof of identity
- Proof of citizenship or legal U.S. status
- Proof of Wisconsin residency
- Social Security number
- Proof of name change (if applicable)
- A completed MV3001 driver license application (provided by CrashCourse)
- REAL ID documentation (if applicable)

Notify us immediately so we can issue you a new MV3001 form to bring to the DMV for a replacement permit.

Yes, with primary instructor approval and based on vehicle availability. A fee applies.

Yes. Every student completes a practice road test during their final behind-the-wheel lesson.

No. We do not accept students who have already started a course at another driving school.

We send certificates directly to the DMV within 7 business days after program completion.

Your student dashboard will clearly show when all requirements are met and you’re ready to test.

All payments must be made via credit or debit card on our website. We also accept tuition through the Wisconsin grant program if approved.

Absolutely not. We don’t believe in charging more to make the program more affordable.

Your account will be temporarily placed on hold until the payment is made and the account is brought current.

Yes — just uncheck the payment plan option when enrolling.

Yes! Any active discounts are displayed on our homepage and automatically applied at checkout. You’re always getting the best available price.

Yes — simply log into your dashboard to update your payment method.

No late fees for missed payments, but all contracts expire after 12 months. If available, a contract extension will include a fee.

No, we do not offer refunds.

You’ll receive an email after enrollment asking both the student and parent to verify their emails and sign the contracts. The course unlocks once both steps are completed.

Yes — phone, tablet, or computer. Just avoid school-issued devices as they may block access due to district restrictions.

Click the “Help” button inside your dashboard to send us a message. Common fixes include using a different browser, clearing your cache, or ensuring you're not exceeding the 2-hour daily course limit.

Yes — Wisconsin law only allows students to complete 2 clock hours of online driver education per day.

Yes. Each lesson ends with a short quiz to confirm your understanding. If you don’t pass, you can retake it.

It’s a custom progress report created after each driving lesson. It includes what the student worked on, feedback from the instructor, and tips for parents to practice together.